RETURN POLICY

Customers may return items purchased from Stance within 60 days from the date of purchase. Online purchases may be returned through the Stance Returns Portal or to a Stance Retail Store

  • A valid proof of purchase (e.g. original receipt, email order confirmation) is required for all returns
  • Full & promotional priced items are eligible for return.
  • Subscription, Gift Cards & Final Sale items are not eligible for return.

Refunds

To be eligible for a refund, returned merchandise must be unwashed and unworn with the original hang tags attached or in the original packaging in the case of underwear. All garments are subject to inspection.

  • All refunds will be issued to the original form of payment
  • For credit card transactions returned to a Stance Retail Store, the credit card used at the time of purchase will be required to process the refund

Exchanges

Exchanges can be made at any Stance Retail Store. To be eligible for an exchange, merchandise must be unwashed and unworn with the original hang tags attached. A valid proof of purchase (e.g. original receipt, email order confirmation) is required for all exchanges.


The Stance “All Good” Guarantee

Quality and craftsmanship are two things we take very seriously here at Stance, which is why every single one of our products comes backed by our extensive All Good Guarantee. If you are not 100% satisfied with your Stance.com purchase we will assist you with an exchange or refund.


What is it?

Our All Good Guarantee insures against any manufacturing defects, sizing issues or irregular quality concerns you may have. Please note that it does not cover normal wear and tear or damage caused by improper care or usage.

 

How does it work?

In order to receive your refund or initiate an exchange, you’ll need to reach out to our Customer Service team at [email protected] within 90 days of purchase. Please provide your name, order number or purchase receipt, product photo and a brief description of the issue. Our Customer Service team will respond to all warranty claims within 1-3 business days. 

 

Can’t seem to find the right fit?

We are here to help! After three more or claims, one of our friendly customer service reps will reach out to help you find a size or style that meets your needs prior to accepting further claims.

Our Infiknit™ products are guaranteed for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair.


Here's how it works:

  1. To receive your new pair of socks, please email our Customer Service team at [email protected].
  2. Please include your first/last name, a picture of the damaged product, and a picture of the inside cuff of the sock showing the INFIKNIT marking.
  3. A Customer Service Representative will review your claim and assist with a replacement pair. If the style is no longer available, we will offer a pair of your choice of equal value.

We're offering free returns on apparel items for a limited time only. When you return eligible items through the Stance Returns Portal, we'll remove the standard $5 return label charge from your refund amount. Your return label will be provided free of charge.

Sale items are excluded from this promotion and will be charged $5 for a return shipping label.

Returning an Order

Start a Return

Eligible items may be returned through the Stance Returns Portal or at a Stance Retail store.

  • Please use the Stance Returns Portal to initiate your return. 
  • Have your Order ID, 5-digit zip code, and last name associated with the order ready.
  • Look up the order and eligible item(s) that you would like to return and follow the steps outlined.
  • The cost for a return shipping label is $5.00 and will be automatically deducted from your refund total. 

Please contact customer service for assistance by phone at (888)391-9020 or by email at [email protected] Mon-Fri 8am-5pm PST.


International Customers:

Please contact Stance at (888) 391-9020 or email [email protected] to process your return authorization. You will receive a return confirmation email from Borderfree, along with detailed instructions for returning your order.

The cost for a return shipping label is $5.00 and will be automatically deducted from your refund amount. 

Select apparel items can be returned for free for a limited time.

Refunds are processed within around 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow up to 10 days from the time the return is processed for the refund to be reflected in your account.