SUBSCRIPTIONS

PERSONAL

You will receive a shipment confirmation email that includes a USPS Ground tracking number when your shipment leaves our warehouse. You can reference your in-transit shipment or previous shipments and their tracking numbers from within your account order history.

At this time, we do not accept returns on Subscription products.

You may cancel at any time from within your Stance account by visiting your Subscription Dashboard, then proceeding to the View Details link for the subscription you would like to cancel. Click on the Billing link, followed by Subscription Details.

However, if you’re not stoked on a subscription items at any time, you have the option to skip a shipment and avoid being charged. You may skip as many times as you like.

Questions? Email KPS at [email protected] and we'll walk you through the process.

At this time we only offer subscriptions and gift subscriptions to US customers.

You may skip a shipment at any time from within your Stance account by visiting your Subscription Dashboard, then proceeding to the View Details link for the subscription you would like to skip. Click on the Next Shipment link and click the button to skip a shipment.

NOTE: If you just purchased a subscription, you need to wait until your first term processes before skipping.

You may update your subscription billing and preferences at any time from within your Stance account by visiting Subscription Details for the subscription you would like to update.

Questions or need to update your shipping address? Contact Customer Service at i[email protected] between Monday and Friday, 9-5pm PT.

You will be notified by email if there is an issue with your monthly or quarterly payment via email. If we are unable to successfully charge your card, your subscription order will not process.

FOR MEMBERSHIPS:

You are charged at the time you confirm your shipment, or at the end of your pick window, when Stance makes the selection for you.


FOR SUBSCRIPTION:

You are charged monthly or quarterly, on the date you purchased your subscription, unless you skip a term.

Unfortunately you may not cancel a subscription shipment once the order is confirmed.

If any of your chosen items become out of stock after you've confirmed your shipment, the system will only bill for the products that successfully shipped.

Unfortunately no, once you confirm your shipment you won't be able to change your selection for that month.

If you have a subscription plan, you do not pick your pairs. Simply give us your size and start looking forward to delivery day.


If you have a membership plan, based on the term (monthly or quarterly) you’ll be notified with an email when your pick window has opened. You will have five days from that day to make a selection. You can also partially select your shipment and leave spots open for us to pick. If you do not specifically make any selections, we will pick for you based on your preferences and size.

To become a Stance Subscription member, simply click any of the "Subscription" buttons located throughout the Site. You will be asked to select a particular sock or underwear subscription, package, frequency, and the option to upgrade your Subscription if you would like to select your products on a monthly basis (Stance’s “You Pick package”). Then submit your name and email address and provide your corresponding billing and shipping information. . Once you've successfully purchased your subscription on stance.com, you will receive an email with next steps. If you have selected a You Pick package, you will be able to pick your first shipment the same day you complete your purchase


SUBSCRIPTION PLANS

The date that you purchase your subscription  will be the date that your subscription will auto-renew during any subsequent renewal periods.  Such auto-renewal will be on a monthly or quarterly basis, pending on the subscription you elect at the time of purchase. Your shipment will be processed and sent 24 hours after your initial charge.


MEMBERSHIP PLANS:

The date of your initial purchase is the date your "Customization Period" begins.  The Customization Period lasts five days thereafter. During the "Customization Period," you can choose the product(s) you want for that shipment. If no product(s) have been selected by the close of your "Customization Period" at 11:59 pm GMT, then Stance  will select the product(s) for you. Your shipment will be processed and sent 24 hours after you either confirm your shipment or your "Customization Period" closes and Stance picks and confirms your product(s) for you.



If an item is missing from your shipment, please contact our support team via email at [email protected], or by phone at (888) 391-9020.

You can review our Subscription Terms and Conditions here.

GIFT

When purchasing a gift subscription, you will get to select the date that your recipient receives their gift. At that time, the recipient will receive an email containing instructions to redeem their Subscription. Once they redeem their gift on Stance.com:

  • If you purchased a Subscription level gift plan, we will begin processing the recipient's order the day they redeem their Gift.
  • If you purchased a Membership level gift plan, when the recipient redeems they will have 5 days to select the styles to be included in their first order. Upon selection of their styles or at the end of 5 days, Stance will process their order.

When you purchase a gift subscription, you are asked to provide your shipping address for processing purposes only. The address will not be used to ship product. Once the recipient redeems their gift subscription, they will be asked to provide their shipping address, which we will use to send them their shipments.

We apologize if this causes any confusion. If you have any questions, please contact our support team at [email protected] or (888) 391-9020 to have it updated.

There are sock and underwear subscription options. All of these subscriptions come in three, six or twelve-month durations. All sock subscriptions come in two, three, and four-pair quantities. Underwear subscriptions come in one, two or three-pair quantities.

If the email address of the recipient is incorrect, please contact our support team at [email protected] or (888) 391-9020 to have it updated.

When you purchase a gift subscription, you have the option to select a gift delivery date. The gift subscription recipient will receive an email on the date you select in your initial purchase.

Please allow twelve hours for the notification email delivery.

If the gift recipient never received their email please contact our support team at [email protected] or (888) 391-9020.

When your gift subscription is about to end, we'll reach out to you to give you a heads up.

If you would like to continue receiving shipments, you can purchase a new subscription here.

If you have any questions, please contact our support team at [email protected] or (888) 391-9020.